Post-Pandemic Workplace: Work Space Beta Testing Site

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Children's Mercy Kansas City

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Kansas City, Missouri

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14,000 SF

Various workspace options in a modern office featuring multiple privacy solutions. On the left, a person with blonde hair in black clothing works on a laptop within a pod-like enclosure with gray checkered interior backing and yellow cushioning, designed for focus work with sound absorption. In the foreground, a small round white table with wooden chairs offers a casual meeting spot. To the right, individual workstations with white and gray privacy screens provide semi-private desk areas with ergonomic chairs. Large windows reveal city views, and blue patterned carpeting continues the color scheme seen throughout the space. The design showcases different levels of privacy and work preferences in a post-pandemic flexible office environment, from fully enclosed pods for concentration to semi-private workstations and collaborative areas.

Open office layout featuring multiple work zones with a consistent blue and white color scheme. On the left, a person in a green shirt works on a laptop in a semi-private blue booth with high backs that provide acoustic privacy while remaining open to the environment. In the center walkway, a person in black clothing walks toward the back of the office. To the right, a person in a light blue shirt checks their phone while standing at a counter area, adjacent to a row of white storage lockers with numbered locks. The space features modern circular pendant lighting, large windows with city views, and blue patterned carpeting. The design demonstrates post-pandemic workplace solutions that combine personal storage options with various semi-private work areas while maintaining an open, collaborative atmosphere.

Separated from the rest of the space by a decorative gray panel with geometric cutouts that allow light to pass through is a standing-height workspace where three people sit on bar-height chairs. They are all looking at a monitor on the end of the table. Large windows provide natural light and city views throughout the space. The design showcases collaborative seating, consistent with post-pandemic flexible office environments. Blue is used as a unifying design element in wall accents, furniture, and carpeting.

A man in a green shirt is reading a book, sitting in a pod-like enclosure with gray checkered interior backing and yellow cushioning, designed for focus work with sound absorption. The wall behind him is royal blue and matches the blue and grey patterned carpet. The design showcases different levels of privacy and work preferences in a post-pandemic flexible office environment.

Interior of a modern office workspace featuring multiple work zones. In the foreground, individual workstations with wooden privacy panels display blue 'Hotel Space' reservation tags. A person in a beige suit works at a desk with a laptop. To the left, a casual collaboration area includes blue seating and a patterned ottoman, where two people appear to be having a discussion near a whiteboard. A blue accent wall coordinates with blue carpeting throughout. The background features a decorative black and white geometric wall panel, with a person walking past it. The space demonstrates flexible work environments with both private workstations and collaborative areas, consistent with post-pandemic hybrid work models.

Modern office space divided into multiple work zones. On the left, a collaborative lounge area features blue high-backed booths, a blue sofa, yellow accent chair, and a patterned ottoman on blue and white patterned carpet. On the right, separated by a decorative gray panel with geometric cutouts that allow light to pass through, is a standing-height workspace where a person in a yellow top works at a laptop with bar-height chairs nearby. Large windows provide natural light and city views throughout the space. The design showcases various working styles with both collaborative seating and individual workspaces, consistent with post-pandemic flexible office environments. Blue is used as a unifying design element in wall accents, furniture, and carpeting.

Rethinking the Post-Pandemic Workplace: Children’s Mercy + BSA

BSA embarked on with Children’s Mercy to find the ideal solution for a reimagined post-pandemic work environment. Beginning in October 2020, BSA collaborated with key stakeholders to create a future-forward, hybrid workplace strategy tailored to evolving job functions and new ways of working—remote, on-site, or hybrid.

Leveraging survey data collected by Children’s Mercy, BSA conducted a detailed space utilization analysis to explore the long-term impact on leased office space. The findings were transformational: after meeting with leaders from 17 hospital departments to reevaluate job roles, BSA determined that post-pandemic space needs at Crown Center could be reduced from 250,000 square feet to just 60,000—a 76% reduction.

Custom Office Design to Support Hybrid Work

Then, BSA worked with Children’s Mercy to establish new standards for employees. We redesigned office floors to group departments with shared functional needs—such as classrooms or media production spaces. Additionally, we downsized stand offices to create more flexible collaboration areas, shared workstations, and adaptable layouts that support hybrid schedules.

During Q4 of 2021, Children’s Mercy launched a beta testing program. Over a three-month period, departmental teams rotated weekly through the newly designed office space. This allowed employees to experience the reimagined workplace environment and provide real-time, measurable feedback.

To support the evaluation, BSA developed a targeted survey in collaboration with Children’s Mercy. For example, carefully crafted questions assessed whether the new post-pandemic workplace met key performance goals—such as efficiency, comfort, and collaboration. Finally, the surveys identified areas for refinement ahead of a full-scale implementation.

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Disciplines

Architecture, Interior Design

Post-Pandemic Workplace: Work Space Beta Testing Site

Rethinking the Post-Pandemic Workplace: Children’s Mercy + BSA

Custom Office Design to Support Hybrid Work

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