Not only did Major Hospital build a replacement facility, but they also are migrating the focus from inpatient care to ambulatory care. As one of the country’s first Post-Affordable Care Act hospitals to be designed, there was a compelling reason to think differently. As a result, a strong emphasis was placed on operations early on and a roadmap for staff needed to be developed.
The cornerstone of the Transition Planning engagement was two-fold:
1) Ensure that the original operational and design intentions were not only maintained, but also activated and represented in all actions and functions.
2) Create a road-map for service and departmental leadership to use for staff training and orientation.
When the physical environment changes, everything changes! Existing work and care practices need to be evaluated for inclusion or exclusion from consideration for the new hospital. Transition Planning offers the opportunity to deliberately consider new and alternative ways of working. Through team facilitation, staff are able to make their Future State come to life, actually see how processes need to change and anticipate the unforeseen.