Eskenazi Health Transition & Operational Planning

Back To Projects

Eskenazi Health

Indianapolis, Indiana

826,000 sq ft

Eskenazi Health is one of the nation’s top five safety net hospitals serving residents of central Indiana. This teaching facility is a Level I trauma center and serves as the state’s regional Burn Center. In 2002 BSA LifeStructures prepared a master plan with the focus on determining the most appropriate site for the replacement hospital.

Once the location was determined operational and transition planning services began. Eskenazi Health had challenges to overcome, which included ensuring design principles were kept with the new work flows; especially around the patient experience, patient room turnover, admission processes and security practices and staffing.

BSA LifeStructures worked with leadership, departmentally and cross-functionally to move staff from “current state” to “future state”, bring drawings to life documenting all processes and flows, ensure the original intent of the project is carried through to operations and provide Day 1 readiness with patient safety in mind.

Scope of Services:
In 2002 BSA LifeStructures prepared a master plan with the focus on determining the most appropriate site for the replacement hospital. Once the location was determined operational and transition planning services began in March 2011 and the engagement was completed in September 2012.

The Challenge:
Eskenazi Health had challenges to overcome, which included:

  • Ensuring design principles were kept with the new work flows; especially around the patient experience
  • Patient room turnover and admission processes
  • Behavioral health unit change
  • Use of the new technology into workflow when not known to the current practice
  • Cross-training of staff
  • Security practices and staffing
  • New OB processes

The Objectives
BSA LifeStructures worked with Leadership, departmentally and cross-functionally to:

  • Move staff from “current state” to “future state”
  • Bring drawings to life documenting all processes and flows
  • Ensure the original intent of the project is carried through to operations
  • Day 1 readiness with patient safety in mind

Success Stories:
Key to the success of the engagement was involvement of the medical staff, the “learners” and unique understanding of safety net hospital issues such as access, safety and security and surge capacity. Other successes accomplished through planning included:

  • Implemented many practices ahead of time: Change of shift bedside report, hourly rounding, reduction in patient falls, room service, surgery and SPD process
  • ED flow and change in process for triage and intake
  • Cross training of staff in prep/recovery and acute care
  • Changes in OB processes for NICU and c-section patients
  • Growth of staff – new leaders identified
  • Throughput analysis and development
  • New sterile processing and supply management

Disciplines

Planning