BSA Set to Speak at ASHE PDC Summit 2025

Are you interested in obtaining credentials showing your advanced competency and affiliation with the most experienced healthcare architects? This certification prep seminar will provide useful information to submit an application, gather a portfolio, and prepare for the ACHA exam. Seasoned ACHA-certified healthcare architects will cover application materials, exam topics, sample questions, scoring criteria, and exam schedules—advanced registration is required.

Patients and their companions spend significant time in outpatient waiting areas, crucial for their satisfaction and care quality. Despite efforts to reduce wait times, achieving this goal remains challenging, negatively impacting the waiting experience. Enhancing the physical environment emerges as a promising strategy. Research underscores how tailored environmental features alleviate anxiety across age groups and cultures. This study employs behavioral observations, staff surveys, and interviews to delve into visitor experiences. Staff feedback highlights unmet needs and areas for improvement. Insights gleaned inform future waiting room design, aiming to minimize perceived wait times and cater to ergonomic and emotional requirements, ultimately enhancing patient and visitor experiences.

• Assess current patient and visitor experiences in outpatient waiting areas to identify areas for improvement.
• Investigate the efficacy of environmental enhancements in reducing patient and visitor anxiety while enhancing comfort levels, considering various age groups and cultural contexts.
• Gather staff feedback through surveys and interviews to understand unmet needs and identify design strategies for enhancing the waiting room experience.
• Use findings to inform the design of future waiting rooms, aimed to reduce perceived wait times and better meet the ergonomic and emotional needs of patients and visitors.